Guaranteed response window
PM customers get a contracted response time — typically 2-4 hours during business hours, 4-8 hours overnight. No PM contract? We still come, just behind the contract holders.
Service
Emergency Services
24 / 7 emergency response for commercial HVAC, building controls, and refrigeration. Staffed dispatch and an on-call technician roster, always available. When something fails at 2 a.m., you get a human and a truck, not a voicemail.
How we respond
Staffed dispatch. Real techs. Fast trucks.
Emergency response is a system, not a phone number. Ours is built on staffed dispatch, an on-call tech rotation, and trucks already stocked for the most common failures.
Live dispatch, not voicemail
Calls route to a person — even at 3 a.m. on a holiday. Dispatch triages, pages the on-call tech, and stays on the line until a truck is rolling.
Stocked trucks
Common-failure parts onboard — contactors, capacitors, motors, belts, common refrigerants, control boards. Fewer second trips for the same call.
Mission-critical experience
Data centers, hospitals, life sciences, food distribution — facilities that can't go down. We understand the protocols, the change-control, and the documentation.
Temporary cooling/heating
Equipment rentals when repair time exceeds your tolerance — chillers, AHUs, spot coolers, glycol systems, electric boilers delivered and set.
Post-event reporting
Within 24 hours of any emergency call: root cause, parts replaced, labor hours, recommended follow-up. You get the paper trail your insurer and ownership need.
Why Select for emergencies
The cavalry, not a callback.
Anyone can advertise "24/7 service." Few actually staff it. Even fewer have the parts on the truck, the institutional knowledge of your building, and the relationships to expedite a part from a manufacturer at 11 p.m. on a Friday.
Forty-plus years of Long Island reps means parts houses take our calls after hours. PM customers get priority — the contract is the queue.
- Live dispatch, never an answering service
- Local on-call tech rotation — Long Island response stays Long Island
- Common-failure parts on every truck (HVAC + refrigeration)
- Mission-critical experience: data centers, hospitals, food cold chain
- Temporary equipment rentals when repair time exceeds tolerance
- Post-event reporting within 24 hours
Something's down right now?
Call Select dispatch.
If something's failing in your facility right now, call the main line — dispatch will page the on-call tech immediately. To set up a planned maintenance contract that puts you in the priority queue, request a proposal.